Thank you for shopping with Sweet Coco! We take great pride in delivering high-quality, handcrafted chocolates to our customers. Please read our returns policy carefully before making a purchase.

Returns

At Sweet Coco, we want you to be satisfied with your purchase. If you receive an incorrect product, you may be eligible for a return under the following conditions:

  • The return request must be made within 2 days of receiving the product.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • You must provide proof of purchase and photographic evidence of the issue.

  • Customers are responsible for the delivery charge when returning a product.

To initiate a return, please contact us at 01560000976 or send us message at our facebook page with your order details and issue description. Our team will review your request and provide further instructions.

Non-Returnable Items

Due to the perishable nature of our chocolates, we do not accept returns for:

  • Products that have been opened or consumed

  • Products returned without prior approval

  • Items that were stored improperly after delivery

Return Process

  1. Contact our support team at 01560000976 or send us message at our facebook page within the return period.

  2. Provide necessary details, including order number and pictures of the product.

  3. If your return is approved, we will provide instructions on how to return the product.

  4. Once we receive and inspect the returned item, we will process the replacement.

Customers will be responsible for return shipping costs unless the return is due to an error on our part.

Exchanges

If you received an incorrect product, we will gladly offer an exchange. Please follow the return process mentioned above to request an exchange.

Contact Us

For any questions or concerns regarding our Returns Policy, feel free to contact us at 01560000976 or email us on sweetcocobd@gmail.com or reach out via our social media pages.

Thank you for choosing Sweet Coco – Spread The Sweetness! 🍫💖